Troubleshooting Center
Find solutions to common issues with your Astrion Remote HA100. Browse the guides below or use the quick links to jump to a specific problem.
Start Here
If you're experiencing issues with your Astrion Remote, you've come to the right place. This page organizes all troubleshooting guides by problem type. Each guide provides step-by-step instructions to diagnose and resolve the issue.
Not sure where to start? Try the Quick Checklist below first, then browse the guides for your specific issue.
Quick Checklist
Before diving into the detailed guides, try these quick checks:
- Restart your remote: Settings → System → Restart
- Refresh your dashboard: Pull down from the top of the screen → Refresh
- Check Wi-Fi: Ensure you're connected to the correct network
- Check Home Assistant: Verify your HA server is running
- Check battery: Ensure your remote has sufficient charge
- Update firmware: Check for OTA updates in Settings → About
- Update RosCard: Check HACS for RosCard updates
💡 Tip: If a quick check doesn't solve the problem, find your specific issue below for detailed troubleshooting steps.
Issue Guides
Select the issue you're experiencing for step-by-step troubleshooting.
Device is Empty
Remote shows "Device is Empty" or "View is Empty." Covers dashboard configuration, user permissions, RosCard setup, and entity validity. Most CommonNo Connection to Home Assistant
Remote shows "No Connection" or fails to connect to HA. Covers Wi-Fi issues, HA server status, token problems, and re-pairing. CommonButtons Not Responding
Physical buttons don't work or don't trigger the expected action. Covers binding issues, entity problems, and configuration checks. CommonCards Not Showing on Remote
RosCard cards don't appear on the remote after configuration. Covers refresh issues, cache clearing, and card binding. RosCardCharging Issues
Remote won't charge or battery drains too fast. Covers hidden USB-C port diagnostics, dock troubleshooting, and battery performance. HardwarePower Button Location
Can't find the power button? It's on the right side near the screen — not the software button on the display. Design philosophy explained. Getting StartedSlow Response / Lag
Remote feels sluggish, UI is slow to respond, or commands take too long. Covers performance optimization and network issues. PerformanceFactory Reset
Last resort when other troubleshooting fails. Step-by-step guide for soft reset via Settings and hard reset via Recovery Mode. Last ResortTV Card Navigation Not Working
Navigation actions (e.g., opening TV Card from automation) don't work. The root cause is often a missing Device Name on the TV Card configuration. ConfigurationDevice Name Hiding & Navigation Conflict
Setting Device Name to blank (spaces) hides the name but breaks navigation actions. Fixed in RosCard v1.4.2 with official hide options. RosCardRemote Not Discoverable / Pairing Fails
Home Assistant cannot discover the remote, or pairing attempts fail. Often resolved by generating a new Long-Lived Access Token and re-logging in. Network / TokenQuick links
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